What is Beauteny?
Beauteny is an independent online beauty retailer offering skincare, cosmetics, haircare, beauty tools and related personal care products.
Who operates Beauteny?
Beauteny is operated by PARAGON GROUP SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ, a Polish limited liability company. KRS: 0001100042, NIP: 5243004041, REGON: 528353706.
Where do you deliver?
We currently deliver to customers in the European Union, the United Kingdom and selected international destinations, including Kazakhstan. Delivery availability may depend on product type, courier coverage and local import requirements.
Where are orders shipped from?
Orders are fulfilled through European supplier and logistics channels and are dispatched from Europe after order confirmation and successful payment.
Do you sell perfumes?
No. Beauteny currently focuses on skincare, cosmetics, haircare, beauty tools and related personal care products. We currently do not list perfumes or alcohol-based fragrance products.
How long does delivery take?
Estimated delivery times depend on destination and product availability. EU orders usually require a shorter delivery window than UK or Kazakhstan orders. International orders may take longer due to customs or local delivery processing.
Will I receive tracking?
Tracking information is provided where available from the courier or logistics partner. If tracking is available for your order, it will be sent by email after dispatch.
Can I return a product?
You may request a return within 14 days of receiving your order. Due to hygiene, safety and product integrity reasons, skincare, cosmetics, haircare products and beauty tools must be unused, unopened, undamaged and in their original sealed packaging to be eligible for return, unless faulty, damaged on delivery or incorrectly supplied.
How do I request a return?
Email info@beauteny.net with your order number and reason for return. Please wait for return instructions before sending any product back.
How are refunds processed?
Approved refunds are normally returned to the original payment method. The timing depends on the payment provider and your bank or card issuer.
Do you charge customs or import duties?
For orders shipped outside the European Union, customs duties, import VAT, brokerage fees or local taxes may apply. These charges are set by local authorities and are normally the responsibility of the customer unless stated otherwise at checkout.
How can I contact customer support?
You can contact customer support at info@beauteny.net. Please include your order number and a short description of your request.