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Customer Support
If you have a question about an order, delivery, return, refund, product information or a complaint, please contact us by email.
Email: info@beauteny.net
To help us respond faster, please include your order number, full name, delivery country and a short description of your request.
Support Hours
Customer support is available Monday to Friday, excluding public holidays. We aim to respond to customer enquiries as soon as reasonably possible, usually within 1-2 business days.
Order Enquiries
For questions about an existing order, please include:
- Order number
- Name used for the order
- Email address used at checkout
- Delivery country
- Short description of the issue
Returns and Refunds
Before sending any product back, please contact us at info@beauteny.net and wait for return instructions. Returns sent without prior confirmation may be delayed or may not be accepted if they cannot be identified.
Complaints
If you are not satisfied with your order or our service, please contact us at info@beauteny.net with the subject line “Complaint”. We will review your complaint and respond with the next steps.
Business and Legal Information
Beauteny is operated by PARAGON GROUP SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ.
KRS: 0001100042 | NIP: 5243004041 | REGON: 528353706
Registered address: ul. Kąty Grodziskie 19J lok. 5, 03-289 Warszawa, Poland